WHAT IS MEDIATION?

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Mediation is voluntary.

Any participant can end the process at any time and no one can be forced to agree to anything they do not want.

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The mediation process is

confidential. The mediators

will not tell anyone what was

said during the mediation process; except information indicating that someone is in danger, such as child abuse, abuse of a vulnerable adult, or credible threats of violence.

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The mediation process is non-judgmental. The mediators will not take sides, place blame, or tell you what to do. The mediators will not force you to

make a decision.

 

Mediation is a conflict resolution process in which mediators help participants have a difficult conversation, get clear about what’s important to everyone, and make decisions that meet the needs of those involved. In mediation, people speak for themselves and make their own decisions.

What to

Expect

Getting Started Process

A staff member will call you to explain the mediation process & learn more about your situation.

TCM staff will invite other participants and set up mediation at a convenient time & place for all parties.

Provide your contact information through online chat, email, or phone call.

Mediation helps people reach agreements, rebuild relationships, and find permanent solutions to their disputes.

Mediators remain neutral while facilitating the process.

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In everything we do we are guided by

The Ten Points of Mediation

Maintain high quality mediators by providing intensive skills-based training, apprenticeships, continuing education and ongoing evaluation of volunteer mediators.

Educate community members about conflict resolution and mediation.

Schedule
mediations at a time and place convenient to the participants.

Train

community members who reflect the community's diversity with regard to age, race, gender, ethnicity, income, and education to serve as volunteer

mediators.

Mediate

community-based disputes

that come from referral sources

including self-referrals, police, courts, community organizations,
civic groups, religious institutions, government agencies

and others.

Provide mediation,

education, and potentially other

conflict resolution processes to

community members who reflect the community's diversity with regard to

age, race, gender, ethnicity, income,

education, and geographic

location.

Work with the

community in governing

community mediation programs

in a manner that is based on collaborative problem solving among staff, volunteers and community members
or on a sliding scale.

Encourage early use

of mediation to prevent violence or to reduce the need for court intervention, as well as provide mediation at any stage in a

dispute.

Hold

mediation in neighborhoods where disputes occur.

Provide

mediation services at no cost or on a sliding scale.